VS&Co believes that worker sentiment or worker voice is a fundamental right for everyone and integral to business success. We believe it is critical for workers to express matters that are important to them, and is integral to a healthy work environment. Worker voice and grievance mechanisms give workers the confidence that their concerns are being addressed, improves communication between workers and management, and increases staff retention and productivity.

VS&Co adopted a Worker Sentiment Survey (WSS) developed and conducted by LRQA for all lingerie and apparel factories and core accessory factories. LRQA's use of worker voice technologies can help mitigate concerns by collecting anonymous viewpoints directly from workers, enabling companies to effectively gain insight into potential violations and expose hidden problems at factories and other facilities. This valuable data source provides companies with an extra layer of worker perception information and heightened supply chain transparency. The WSS is a mobile phone-based survey that includes questions covering various topics, many of which relate to forced labor risks, such as:

• Grievance Mechanisms
• Violence and Harassment
• Work Atmosphere
• Wages
• Work Hours
• Production Efficiency
• Workforce Stability
• Demographics

During 2025, VS&Co sponsored an independent grievance mechanism in the factories of key suppliers in one of our top sourcing countries in partnership with LRQA. Factory workers were trained on how to use the tool to ensure they are comfortable using this accessible, independent, and anonymous mechanism to raise concerns of any noncompliance in the appropriate languages with VS&Co's Code of Conduct. VS&Co and LRQA will continue to train workers and closely monitor grievances raised as well as partner with a locally designated non-governmental organization (NGO) to ensure proper remediation is conducted, and worker wellbeing is upheld.

VS&Co will continue to sponsor this independent grievance mechanism in partnership with LRQA and will roll it out to our core factories in a second key sourcing country, also in partnership with a local NGO, in 2026.

In parallel, VS&Co initiated engagement with the Better Work (BW) program as part of our broader commitment to strengthening worker voice and social dialogue. Through this partnership, VS&Co aims to reinforce human rights due diligence, elevate worker-management dialogue, and leverage BW's advisory and training programs to drive sustainable, systemic improvements across our supply chain. 

We also encourage suppliers to conduct worker engagement programs and projects to effectively build the relationship between management and workers in each facility. To read more about these and other initiatives that selective VS key suppliers are undertaking to improve the lives of their workers and greater communities, visit our Social Impact section.