VS&Co believes that worker sentiment or worker voice is a fundamental right for everyone and integral to business success. We believe it is critical for workers to express matters that are important to them, and is integral to a healthy work environment. Worker voice and grievance mechanisms give workers the confidence that their concerns are being addressed, improves communication between workers and management, and increases staff retention and productivity.

VS&Co adopted a Worker Sentiment Survey (WSS) developed and conducted by LRQA for all lingerie and apparel factories and core accessory factories. LRQA's use of worker voice technologies can help mitigate concerns by collecting anonymous viewpoints directly from workers, enabling companies to effectively gain insight into potential violations and expose hidden problems at factories and other facilities. This valuable data source provides companies with an extra layer of worker perception information and heightened supply chain transparency. The WSS is a mobile phone-based survey that includes questions covering various topics, many of which relate to forced labor risks, such as:

• Grievance Mechanisms
• Violence and Harassment
• Work Atmosphere
• Wages
• Work Hours
• Production Efficiency
• Workforce Stability
• Demographics

In 2025, VS&Co will sponsor an independent grievance mechanism in the factories of key suppliers for two of our top sourcing countries in partnership with LRQA. Factory workers will be trained on how to use the tool and to ensure they are comfortable using this independent, anonymous mechanism to raise concerns and any noncompliance with VS&Co's Code of Conduct. VS&Co and LRQA will closely monitor grievances raised and partner with a locally designated non-governmental organization in each country to ensure proper remediation is conducted and worker wellbeing is upheld.

In addition, we encourage suppliers to conduct worker engagement programs and projects to effectively build the relationship between management and workers in each facility. To read more about these and other initiatives some of Victoria’s Secret & Co.’s key suppliers are undertaking to improve the lives of their workers and greater communities, visit our Social Impact section.